Benefits & Services

Complaints & Grievances

What is a complaint?

A complaint is when you tell us: 

• You are unhappy with Magellan or your provider
• You are unhappy or do not agree with a decision made by Magellan
• You feel your privacy rights have been violated

You may file a complaint with us by phone or in writing or electronically.  Click here for more information on Magellan's complaint procedure.  You may also complain to the US Secretary of Health and Human Services. You will not receive a negative reaction from us because you file a complaint.

The address and telephone number for Magellan Behavioral Health of PA is:

For Lehigh and Northampton counties:

Magellan of PA
Attention: Customer Comment Coordinator
3897 Adler Place, Building C
Bethlehem, PA 18017
Telephone: 1-866-780-3368

For Bucks, Delaware and Montgomery counties:

Magellan Behavioral Health of PA
Attention: Customer Comment Coordinator
105 Terry Drive
Suite 103
Newtown, PA 18940-0873

To file your complaint by phone, please call:

• Bucks County: 1-877-769-9784
• Delaware County: 1-888-207-2911
• Lehigh County: 1-866-780-3368
• Montgomery County: 1-877-769-9782
• Northampton County: 1-866-780-3368

If you do not speak English, call the number above. We will send a translation of this notice and/or get an interpreter to help you for free.

Magellan offers all members and providers the opportunity to file a complaint online:

For Members:

• Contact us to make a complaint by clicking on this link. On this page, you can type and submit your message to us.

For Providers:

• 1.   Access through the provider website
  www.magellanhealth.com/provider
  or
  www.magellanprovider.com
• 2. Click on the link labeled 'FAQ' located in the banner upper towards the right hand corner of the screen
• 3. Click on the link labeled 'Feedback'
• 4. Click on the link labeled 'Who Can I Contact Regarding Complaints (or Compliments)' located in the list labeled 'Feedback'
• 5. Type and submit message

What is a Grievance?

A grievance is what you file when you do not agree with Magellan's decision that a service that you or your provider asked for is not medically necessary.  Click here for more information on Magellan's grievance procedure.