Magellan Health Services

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Prepare for Your Appointment


Prepare for Your Appointment

 
Below are some tips to help you get ready for your first visit with a therapist. You are more likely to get the help you want and feel more at ease if you know what to expect during your visit.

Think of the therapist as a resource

Some people may feel uncomfortable about seeing a therapist for personal problems. But almost everyone is faced at some time with challenges that are hard to fix alone. Getting help for personal problems is just as important as getting help for medical problems.

Having personal problems doesn't mean you are “crazy.” It does not mean you are having a nervous breakdown. And it does not mean you are a failure. Getting help with a problem is a smart step. It is a sign of personal strength.

All services are provided in strict confidence. This means the information that you share with your therapist is not shared with others unless you sign a release form. Or, if the law says the information has to be shared.

 

How counseling sessions can help

Therapists can help you with many different problems. The therapist will help you:

  • Figure out what the problem is.

  • Create an action plan. This will include steps to fix the problem.

  • Handle a crisis. Help you sort through your options.

  • Fix a problem. Many issues can be resolved in just a few sessions.

  • Start a treatment process. The therapist can also help you resolve tougher issues that need longer treatment.

  

What to bring to the first session

  • A list of questions. Write down your questions and bring the list with you. Sometimes it's hard to remember all the issues. Writing them down can help.

  • Notes about problem. Bring anything that will help you tell the therapist about your problem. This can include notes, documents or records.

  • History of problem. Write down how long you've had the problem. Also share similar problems you've had in the past and how you have fixed them.

  • Medicines. Bring all medicines you are taking. Bring them with the pharmacy label if possible. It will help your therapist provide a better evaluation.

  • Significant others. Consider bringing family members or others to the first session if it will help you.

 

 Understand the session process

  • Environment. A therapist's office is usually designed for private conversations. It should be comfortable and quiet.

  • Assessment. You will be asked to fill out some forms. The therapist will ask you some questions to better understand your concerns. He or she will talk with you about your options.

  • Referrals. The therapist may send you to a specialist or another clinician.

 

What to expect when you call your therapist

We want it to be as easy as possible for you to get the care you need. Calling a therapist may mean leaving a message and waiting for him or her to return your call.

Therapists see members during business hours. They may not be able to answer their phone when you call. Leave a message and wait for a return call within 24 hours.

The therapist may give you instructions on their voicemail message when you call. They may ask you to leave a cell phone number. They may tell you what to do if your call is an emergency.

Please contact Magellan at 215-504-3900 if the therapist does not return your call.

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Contact Information

Member Services:
Bucks County: 877-769-9784
Delaware County: 888-207-2911
Lehigh County: 866-238-2311
Montgomery County: 877-769-9782
Northampton County: 866-238-2312

Provider Services:
Bucks/Montgomery: 877-769-9779
Delaware County: 800-686-1356
Lehigh/Northampton: 866-780-3368

Fraud & Abuse: 800-755-0850

For emergency situations always call 911