Recovery & Resiliency
e-Courses
Magellan has partnered with national experts in behavioral health recovery and resiliency to offer e-courses.

Welcome to the Quality Improvement Tools page. You will find various resources below that Magellan of PA has utilized in training.
ROOT CAUSE ANALYSIS
Root Cause Analysis Webinar Recording
http://magellanhealth.na4.acrobat.com/p79736539/
Root Cause Analysis Presentation
ADVERSE INCIDENT REPORTING
Adverse Incident Reporting Webinar Recording
http://magellanhealth.na4.acrobat.com/p56228410/
Adverse Incident Reporting Presentation
Appendix Z Adverse Incident Reporting Form
Adverse Incident Reporting Form: Provider Instructions & Definitions
e-Courses
Magellan has partnered with national experts in behavioral health recovery and resiliency to offer e-courses.
Addiction Technology Transfer Center Network
National Council for Community Behavioral Healthcare
National Diabetes Education Program
Pennsylvania Department of Public Welfare
Member Services:
Bucks County: 877-769-9784
Delaware County: 888-207-2911
Lehigh County: 866-238-2311
Montgomery County: 877-769-9782
Northampton County: 866-238-2312
Provider Services:
Bucks/Montgomery: 877-769-9779
Delaware County: 800-686-1356
Lehigh/Northampton: 866-780-3368
Fraud & Abuse: 800-755-0850
For emergency situations always call 911