Magellan Health

Library & Training

Quality Improvement Tools

Welcome to the Quality Improvement Tools page.  You will find various resources below that Magellan of PA has utilized in training.

ROOT CAUSE ANALYSIS 

Root Cause Analysis Webinar Recording
http://magellanhealth.na4.acrobat.com/p79736539/ 

Root Cause Analysis Presentation

ADVERSE INCIDENT REPORTING

Adverse Incident Reporting Webinar Recording- October 2013

Adverse Incident Reporting Presentation(PDF)-October 2013

Appendix Z Adverse Incident Reporting Form

Adverse Incident Reporting Form: Provider Instructions & Definitions

Adverse Incident Type Examples

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Contact Information

Member Services:
Bucks County: 877-769-9784
Delaware County: 888-207-2911
Lehigh County: 866-238-2311
Montgomery County: 877-769-9782
Northampton County: 866-238-2312

Provider Services:
Bucks/Montgomery: 877-769-9779
Delaware County: 800-686-1356
Lehigh/Northampton: 866-780-3368

Fraud & Abuse: 800-755-0850

For emergency situations always call 911